Frequently Asked Questions
Learn more about our handcrafted pieces, ordering process, care instructions, and more
What payment methods do you accept?
We accept secure payment methods through our website, including major credit and debit cards, as well as other available online payment options at checkout.
All payments are processed through secure and encrypted payment systems to protect your personal and payment information.
How does shipping work?
HY Boutique offers worldwide shipping. Each piece is carefully packaged by hand to ensure it arrives safely at your door.
Shipping times and costs vary depending on your location and shipping method selected at checkout. Once your order has been shipped, you will receive a tracking number to follow your package.
For international orders, we provide a DDP (Delivered Duty Paid) shipping service, which means customs clearance and import duties are already included. Your order will be delivered directly to your door without additional tax or customs fees.
How should I care for my handmade accessories?
Care Guide
Each HY Boutique piece is thoughtfully crafted with delicate materials and handmade details. Proper care helps preserve its beauty and longevity.
Jewelry & Accessories
Avoid contact with water, perfume, cosmetics, and harsh chemicals.
Remove jewelry before showering, swimming, or exercising.
Store your pieces in the provided pouch or box when not in use.
Keep away from prolonged direct sunlight and moisture.
Silk Scarves
Handle gently to protect the delicate silk fibers and woven or embroidered details.
Avoid rubbing, pulling, or snagging the fabric.
Keep away from perfume, cosmetics, and harsh chemicals.
Follow the specific care instructions for each scarf. When in doubt, choose professional dry cleaning.
Store in a clean, dry place, away from direct sunlight.
A Note on Handmade Craftsmanship
Small variations in color, texture, stitching, and details are natural characteristics of handmade craftsmanship. These subtle differences make every piece unique and special.
Can I return or exchange my order?
Because every piece is handmade with care, we do not accept returns or exchanges for personal reasons.
If your item arrives damaged or has a quality issue, please contact us within48 hours after delivery and we will assist you with an exchange.
Small variations in handmade details are a natural part of the craftsmanship and make each piece unique.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
