Frequently Asked Questions
Learn more about our handcrafted pieces, ordering process, care instructions, and more
What payment methods do you accept?
We accept secure payment methods through our website, including major credit and debit cards, as well as other available online payment options at checkout.
All payments are processed through secure and encrypted payment systems to protect your personal and payment information.
How does shipping work?
HY Boutique offers worldwide shipping. Each piece is carefully packaged by hand to ensure it arrives safely at your door.
Shipping times and costs vary depending on your location and shipping method selected at checkout. Once your order has been shipped, you will receive a tracking number to follow your package.
For international orders, we provide a DDP (Delivered Duty Paid) shipping service, which means customs clearance and import duties are already included. Your order will be delivered directly to your door without additional tax or customs fees.
How should I care for my handmade jewelry?
Each HY Boutique piece is handcrafted with delicate materials, so proper care helps preserve its beauty and longevity.
Avoid contact with water, perfume, cosmetics, and harsh chemicals.
Remove your jewelry before showering, swimming, or exercising.
Store your piece in the provided pouch or box when not wearing it.
Keep it away from direct sunlight and moisture for long periods.
Handle the fabric and handmade details gently to maintain their original beauty.
Small variations in texture, color, or details are natural characteristics of handmade craftsmanship and make each piece unique.
Can I return or exchange my order?
Because every piece is handmade with care, we do not accept returns or exchanges for personal reasons.
If your item arrives damaged or has a quality issue, please contact us within 10 days after delivery and we will assist you with an exchange.
Small variations in handmade details are a natural part of the craftsmanship and make each piece unique.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
